Global Impact
From 2019 to 2022, nDemand Consulting Services served as prime contractor to the U.S. Agency for Global Media (USAGM) and Voice of America, delivering crisis communication, Countering Violent Extremism, election reporting, disinformation, health journalism and conservation-crime training in eight host countries. We led every program from the United States through subcontracted faculty and local coordinators in each country, and we owned the mission, the risk and the results. At home, as a subcontractor, we put specialized talent and capture leadership behind CMS, Department of Veterans Affairs and HHS programs.
Where We Have Worked
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Fourteen training events in eight host countries, with delegations from Somalia, Kosovo and North Macedonia, plus U.S. federal program sites in Maryland, Virginia and West Virginia. Every engagement was managed from nDemand's Atlanta headquarters.
At a Glance
Two bodies of federal work, one standard. Abroad, nDemand served as prime contractor to the U.S. Agency for Global Media and Voice of America and owned the mission, the risk and the results in conflict zones, pre-election periods and pandemic conditions. At home, as a subcontractor, we put specialized talent, program management and capture leadership behind CMS, Department of Veterans Affairs and HHS programs.
2018 to 2022
2018 to 2021
About 250
Journalists, editors, station managers and government officials trained
14
Training events delivered abroad, plus a post-training mentoring program
5
Training languages: Portuguese, Somali, Amharic, French and Albanian
40+
Federal opportunities supported by our proposal program
Conflict and Insurgency Zones
Health journalism in Goma, North Kivu. Countering Violent Extremism reporting for Somali-speaking journalists. Crisis communication for Somali government officials.
Elections Under Pressure
Ethiopia through a pandemic, a postponed election and an internet shutdown, then again before its 2021 vote. Nigeria's national broadcasters in the pre-election period.
Disinformation and Extremism
Fact-checking and verification for a cross-border Western Balkans cohort. Violent-extremism reporting in the Horn of Africa.
Access at the Highest Levels
A formal request to Djibouti's Minister of Information, a program for officials of Somalia's Office of the President and Ministry of Information, and delivery alongside the U.S. Embassies in Luanda and Accra.
Federal Health and Veterans Missions
Medicare payment integrity at CMS, ACA risk adjustment validation, and the security systems VA police rely on at two medical centers.
Global Crisis Management
Duty of care, contingency reserves and real-time decisions, carried from our U.S. program office through delivery.
Training and Curriculum Design
Practice, not lecture: field assignments, verification drills and simulations, localized in five languages.
Subcontracted Faculty and Field Networks
Senior practitioners working under nDemand's program management, with local coordinators in every country.
Government and Senior-Official Engagement
Liaison with ministries, heads-of-state offices and U.S. Embassies, treated as a contracted task.
Reach
The newsrooms, expert institutions and public bodies our programs reached and worked alongside, across eight host countries.
Channels Television (Nigeria)
Nigerian Television Authority (NTA)
Televisão Pública de Angola (TPA)
Rádio Nacional de Angola
Jornal de Angola
ANGOP (Agência Angola Press)
Rádio Ecclésia
Rádio Mais
O País
Radio Television Djibouti (RTD)
Kessben Media (Ghana)
BIRN Albania
Press Council of Kosovo
Mongabay
iWatch Africa
Solidaridad
A Rocha Ghana
Environmental Justice Foundation
MERSA Media Institute (Ethiopia)
The Reporter (Ethiopia)Program names and organizations are listed for identification only and do not imply endorsement.
Case Studies
Twelve programs delivered as prime contractor for the U.S. Agency for Global Media and Voice of America. Open any card for the full account.
Nairobi, Kenya (Somali government officials from Mogadishu, trained in Nairobi)
Somali government officials from Mogadishu, trained in Nairobi: communicators including representatives of the Office of the President and the Ministry of Information worked toward crisis communication plans for their offices amid the al-Shabaab insurgency.
Luanda and Huambo, Angola
Two cities, four training days, 40 journalists: nDemand carried a Portuguese-language digital journalism program from the U.S. Embassy in Luanda to Huambo, an interior provincial capital with no U.S. Embassy presence.
Luanda, Angola
Weeks after the first Angola programs closed, the agency reinvested with nDemand. The result: a hands-on smartphone journalism and verification course that drew more than 30 journalists against a scope of 15 to 20.
Djibouti City, Djibouti
Fourteen Somali-speaking journalists, most of them stringers for the VOA Somali Service's CVE program, trained to counter extremist narratives with credible, impartial reporting without putting their own lives at risk.
Addis Ababa, Ethiopia
With Ethiopia's national election postponed and COVID-19 spreading, nDemand delivered in-person election reporting training to editors and senior reporters from 12 media institutions. All 21 who attended completed every session.
Addis Ababa, Ethiopia
Six weeks before Ethiopia's scheduled vote, newsroom leaders with almost no mobile journalism experience shot, recorded and edited election stories on their phones, under an order from a second USAGM contracting office.
Goma, North Kivu, Democratic Republic of the Congo
In a region shaped by armed conflict, recurring Ebola outbreaks and COVID-19, nDemand convened journalists from 13 locations across North Kivu, South Kivu and Ituri to report on public health with accuracy and responsibility.
Lubumbashi, Democratic Republic of the Congo
Two months after Goma, the same USAGM office returned with a larger requirement: 22 participants, 15 of them flown in from 11 cities spanning the Democratic Republic of the Congo, mobilized in under three weeks.
Kinshasa, Democratic Republic of the Congo
The third DRC program in four months: a USAGM/VOA workshop for the managers of affiliate stations, with travel planned from five DRC cities and from Brazzaville, across the Congo River.
Tirana, Albania (participants from Albania, Kosovo and North Macedonia)
Journalists from Albania, Kosovo and North Macedonia learned to stand up newsroom fact-checking, trace the money behind false content and publish fact-checks that hold up to legal scrutiny. The program filled every seat.
Abuja, Nigeria
Ahead of Nigeria's 2023 general election, nDemand prepared two VOA affiliates on opposite sides of the broadcast landscape, independent Channels TV and government-run NTA, to cover the campaign impartially, accurately and safely.
Accra, Ghana
Illegal mining, logging, wildlife trafficking and illegal fishing: nDemand launched a multi-year investigative journalism program for a roster of 25 Ghanaian journalists, with expert faculty and post-training mentoring of funded reporting projects.
U.S. Federal Programs
From 2018 to 2021, nDemand worked as subcontractor and strategic consultant to Visual Connections, LLC, a Maryland federal IT, health analytics and security infrastructure prime. We put specialized talent on federal programs that protect Medicare payment integrity and veterans' medical centers, built the capture engine behind two federal awards, and stood up the product and training platforms that took the firm to market.
On every program below, Visual Connections, LLC held the federal prime contract and nDemand served as its subcontractor or consultant.
3
Federal missions supported: CMS, the Department of Veterans Affairs and HHS
2
Federal awards won by the prime with nDemand capture support
40+
Federal opportunities supported by nDemand's proposal program
4
Products and platforms shipped: XFactor, GovHire MVP, G2X automation and MileMarker10
Hampton, VA and Martinsburg, WV | Security infrastructure workforce
VA > Visual Connections, LLC (prime, VA246-17-P-9236) > nDemand (subcontractor, NDemand-2019-VA SIS-001)
Two VA medical centers were replacing the video surveillance, access control and duress systems that VA police and a 24-hour emergency dispatch center depend on, on occupied campuses that could never go dark.
Remote and Baltimore area | Certified medical coder resourcing
CMS > Visual Connections, LLC (prime) > nDemand (resourcing consultant, ACA HHS-RADV Consulting Agreement)
HHS-operated Risk Adjustment Data Validation decides whether the diagnoses behind ACA risk adjustment transfers hold up against the medical record. Every abstracted code bears on where payments move, under a 95% inter-rater reliability standard.
Baltimore, MD | Program management and process improvement for AI-enabled record review
CMS > Visual Connections, LLC (RADV Medical Record Review Contractor B, through its Visual Axis joint venture) > nDemand (subcontractor)
Medicare Advantage Risk Adjustment Data Validation audits recover payments made on diagnoses the medical record does not support. CMS's review of those records for fraud, waste and abuse was manual, slow and hard to scale, and CMS wanted an automated approach that raised accuracy and saved time.
Baltimore, MD | IT modernization design and PMO coordination
CMS > Visual Connections, LLC (prime, HHSM-500-2017-00042G) > nDemand (subcontractor, NDemand-2019-PCM-EASi)
CMS's Office of Information Technology needed customers across the agency to navigate IT governance without losing requests, and the PCM program needed steady project coordination across CMS program management offices through the shift to remote operations.
CMS PMO environment | Program integrity PMO coordination and recompete support
CMS > Visual Connections, LLC (prime, PADOS Recompete Task Order 75FCMC21F0001) > nDemand (consultant, Consulting Agreement Mods 08 to 11)
PADOS supports the Center for Program Integrity's Medicare Advantage Risk Adjustment Data Validation work, which targets improper payments and payment recovery. The program ran through a recompete and transition with access to protected HHS information.
Atlanta, GA, supporting Windsor Mill, MD | Capture, proposal and business development
Visual Connections, LLC (bidding prime) > nDemand (capture and proposal consultant)
A prime concentrated at one agency needed to win larger and more varied federal work than its own business development staff could pursue, on a budget a small firm could carry.
Remote, distributed team | Product management, solution architecture and process automation
Visual Connections, LLC > nDemand (consultant, then subcontractor, NDemand-2020-CTO-PD)
A federal IT prime set out to compete on technology, not labor, which required a solutioning function to stop costly pursuit misfires and a product line built with its own R&D dollars.
Remote | Training and learning ecosystem
Visual Connections, LLC > nDemand (consultant, Integrated Online Training Platform agreement)
Small businesses entering federal contracting face a steep, expensive learning curve. The platform had to launch on schedule after COVID-19 canceled the in-person roundtable it was built around.
nDemand designs and delivers training and capacity-building programs for federal missions in crisis-affected environments, accountable as prime from design through results. Tell us what your mission requires, and we will show you how we would deliver it.
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