Privacy Policy

Information We Collect

We collect the following categories of information:

Information you provide directly. When you complete an assessment, request a proposal, book a discovery call, subscribe to our email list, or contact us, we collect the information you submit, which may include your name, business name, email address, phone number, mailing address, industry, job title, and responses to assessment questions.

Automatically collected information. When you visit our website, we may collect information about your device, browser, IP address, pages viewed, referring source, and interactions with the site through cookies and similar technologies.

Communication engagement data. We track opens, clicks, and replies on emails and SMS messages we send you, so we can understand what content is useful and improve our communications.

How We Use Your Information

We use the information we collect to:

• Deliver the services you requested, including assessment reports, proposals, discovery calls, and follow-up communications.
• Personalize your experience with content relevant to your industry and situation.
• Send you marketing communications by email and SMS about our services, insights, and events, only when you have opted in.
• Respond to inquiries, requests, and support needs.
• Improve our website, services, and communications.
• Comply with legal obligations and enforce our Terms of Service.

SMS Messaging Specifically

If you opt in to receive text messages from us, you consent to receive automated marketing and informational text messages from nDemand Consulting at the phone number you provided. Message frequency varies based on your engagement, typically no more than four messages per week. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at 470-693-9900. Consent is not a condition of purchase.

For full details about our SMS program, please visit our SMS Terms and Opt-In page at nDemandConsulting.com/sms-opt-in.

How We Share Your Information

We do not sell or rent your personal information to third parties for their marketing purposes.

We may share your information with:

• Service providers who help us operate our business (email delivery, hosting, CRM, analytics, payment processing), bound by confidentiality obligations.
• Legal authorities when required by law, court order, or to protect our rights, property, or safety.
• Successors in the event of a merger, acquisition, or sale of assets, in which case we will notify affected users.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, analyze site traffic, and personalize content. You can control cookies through your browser settings. Disabling cookies may limit certain features of the site.

We may also use pixel tags and conversion tracking from advertising platforms including Meta and Google to measure the effectiveness of our advertising and to serve relevant content.

Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Assessment submissions, proposal records, and engagement history are typically retained for the duration of our business relationship plus seven years for records purposes, unless you request earlier deletion.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of marketing communications at any time (unsubscribe link on emails, reply STOP to SMS).
• Restrict or object to certain processing activities.
• Request a copy of your data in a portable format.

To exercise these rights, email us at legal@nDemandConsulting.com. We will respond within 30 days.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. We do not sell personal information as defined by the CCPA.

If you are in the European Economic Area, United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR). Contact us at legal@nDemandConsulting.com to exercise these rights.

Data Security

We use administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are directed to businesses and professionals. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, contact us at legal@nDemandConsulting.com and we will delete it.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the Effective Date at the top of this page and, where required, notify you by email or by posting a notice on our site.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us: